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William Ury

“Instead of telling your friend, “I’m not going with you to the game,� say, “I’ll catch you after the game.� In other words, put your focus on the positive while creating the boundary you need.”

William Ury, The Power of a Positive No: How to Say No and Still Get to Yes
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The Power of a Positive No: How to Say No and Still Get to Yes The Power of a Positive No: How to Say No and Still Get to Yes by William Ury
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