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“Ballarat survivor Andrew Collins, watching in the room in Rome, said the first word that came into his mind was 'empathy'. 'To me it showed that he [Cardinal George Pell, giving evidence before the Royal Commission into Institutional Responses to Child Sexual Abuse] struggled to show any,' Collins says. 'We didn't see it as a blunder, as he thinks carefully before he speaks and is very intelligent and articulate. This is just how his mind works. If it's not about him, involving him or of benefit to him, then it hardly registers.”