Fantastic. I think this book would be helpful for anyone, but it is particularly important for anyone in a profession that requires the ability to botFantastic. I think this book would be helpful for anyone, but it is particularly important for anyone in a profession that requires the ability to both truly listen and empathise with others. There are many things in this book that I am pondering and eager to try and I'm looking forward to rereading in the near future to compare experiences. Very much recommended. *Two ideas I especially want to remember: asking patients what they think the problem is (and really listening and seriously considering their answer) and getting to the bottom line with patients first and foremost, making sure they understand and are comfortable- THEN worry about explaining the specifics.*...more