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1) Keep your HR Director on the Senior Team.

2) The top 20% usually do a great job of managing their work-life balance because they've learned to cultivate relationships, budget time, set boundaries and absorb surprises. Crisis at home seldom spills over to work. By contrast, the other 80% usually have trouble keeping things in check because they lack these skills or cannot seem to translate them from one environment to the other.

3) Avoid people/weed out people who think/talk/act like victims. A few can be redeemed, but most will struggle with this as a lifestyle and quickly become a drain on the staff. Make the hard call.

4) There's something to merit rewards, even in a church setting.

5) Read, ask questions and surround yourself with others to do the same.

6) Energy is critical. A leader must not only bring energy to every transaction, she must also catalyze/draw out energy in the people she leads.