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tl;dr My animated summary of Never Split the Difference is available here:

Chris Voss is a former FBI hostage negotiator. If you want to learn how to negotiate, he’s your top teacher. Every chapter in his book is a lesson. Each of them feels like an episode of some crime TV series. Every lesson is based on a real-life example from author’s involvement with hostage negotiations. After the storytelling, Chris explains which negotiating techniques worked and which didn’t. At the end of each chapter, there is a nice wrap-up of the key lessons learned.

The author discovered that the same techniques he used in life and death negotiations can be applied to everyday conflicts. Whether you are negotiating with kidnappers, trying to get a raise, or just negotiating “bedtime� with your kid, the principles stay the same. The main rule of negotiations is to remember that you’re dealing with a person who wants to be appreciated and understood.

“Never split the difference� is an impressive book, filled with practical knowledge. This is not theoretical science. All of those advices were proven right when someone’s life was on the line. You can’t read it like a textbook. This book is written like a thriller. It’s very absorbing and easy to read. After finishing it I feel like not only my negotiation skills improved, but my social skills overall got better. I believe everyone should read it. Most people don’t wake up every day expecting negotiations, but who knows, maybe tomorrow you’ll have an opportunity to discuss something that’s important to you? I can guarantee that such talk could go WAY better if you read this book.

Well deserved 5/5, I'd love to give 6stars here.