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I have very mixed feelings about this book. On one hand, I appreciate the advice and really enjoyed the real-life examples. But on the other hand... I'm so against conflict. The book made me squirm uncomfortably because his negotiation style seemed often rude, especially when not in hostage situations. Although the author tried to convince me at the end of the book this is an "OK" conflict, it's still hard to translate his words into my actions and put this to practice. I'll try though.

I specifically would need to reread this book multiple times because it contains so many tips about what and how to say and they all just can't stick with one-time reading.