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A hugely interesting and thought-inducing read about listening: how we do it, whether we do it, the transformational importance of doing it, when we should stop doing it. Immensely readable, with some great stories, and a lot to think about. Slightly heavy on the 'modern life is rubbish' side but the author is a journalist, they can't help themselves.

(Also there is an anecdote in here which the author has very clearly shoehorned in just to get back at a jerk years later, and I can only applaud my fellow member of the grudge-holding community, ahaha.)

Strongly recommended and I will be reading this again.