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“Critics—as well as the network and his own producers—often cited Jay Leno’s apparent lack of interest in the stories guests on the show told. Certainly most of the staff knew that Jay devoted little time preparing to speak to guests. Worse, was a habit Jay adopted later in his Tonight Show run. As described by one A-level movie star guest, an appearance with Jay could be thoroughly disconcerting...

'I’m sitting there telling him a story about some damn thing that happened and I realize he’s not looking at me at all,� the star said. 'His eyes are going straight past me. The audience can’t see this because he’s still looking vaguely in my direction, but his eyes are not on me at all. When he went to commercial I took a look over my shoulder. There was a guy with cue cards standing off to the side behind him. Jay was just reading the questions off the cards. Not paying attention to me at all. The whole thing was so artificial; I was totally put off by it.'

”
― Bill Carter, The Late Shift: Letterman, Leno & the Network Battle for the Night

“Conan O'Brien doesn’t have it,' the NBC lawyers assured Jeff Gaspin, Entertainment Chairman (at NBC Universal). 'Conan was guaranteed The Tonight Show. He was not guaranteed that it would start at 11:35 p.m'.”
― Sean Kenin, The War for Late Night: When Leno Went Early and Television Went Crazy