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[close] This boot camp in a book has been piloted by a variety of companies producing excellent results. - Save time! No prep needed to use in quick team meetings - Get measurable results fast - Raise customer service scores AND profits - Increase your team’s commitment to stellar service - Create more lifetime customer relationships

[close] "As the Page Turns" (an independent book store in Northville, MI) hosted our first ever book signing on September 17, 2009. It was a wonderful experience and we thought we'd share it with a video. Thank you to Nicole Jackson for hosting our event, to Communicore Visual Communications for providing the video services, and the Novi and Northville papers for the great press. And, OF COURSE, thank you to all the fabulous people who came. We were touched by your support.

[close] Professional Movers grew 40% in two years as a result of their exceptional customer service. This company's approach to customers should serve as a model to companies everywhere. They get to know each and every customer at the very beginning of their relationship, then customize their service to best suit that customer's unique needs. For more information, visit .

[close] If you have customers, you probably have a Gladys. She's the poster child for the difficult, picky customer who requires the ultimate in customer service. What if you could learn how to take your customer care to a whole new level and handle even the most challenging Gladys with finesse? You can! Read our customer service book, "Who's Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan," published by AMACOM Books. Visit for more information.