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Marilyn Suttle
14 ratings | 7 reviews | avg rating:4.93

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Book trailer for: Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty
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The First "Who's Your Gladys?" Book Signing Event
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Marilyn Suttle

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Website

Genre
Business & Investing, Nonfiction

Member Since
November 2009

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Marilyn Suttle helps transform the communication and success strategies in people's work and person lives. She helps create engaged customer-focused cultures at work, and shares"Suttle" Shifts for breakthrough results in her keynote speeches. She is the President of Suttle Enterprises LLC, a personal and professional growth training firm, through which she has presented training workshops and keynotes to thousands across the country.

Her client list includes Fortune 500 companies such as Ford Motor Company, Dana Incorporated, Pfizer Corporation, and Visteon; associations such as the American Cancer Society and the Association of Realtors; educational institutions like the University of Michigan; and small to mid-sized companies in advertisin ...more

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Marilyn Suttle's Blog

Create Strong Customer Loyalty with “Color Their World�

Imagine this. It’s 3am. You’re sound asleep. Then, BING � your eyes pop open as your mind replays a stressful service scenario from the day before. You failed with a customer. Or at least that’s how it feels. Ready to get off the emotional roller coaster and get even better at creating strong customer loyalty […]


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Average rating: 3.86 · 63 ratings · 9 reviews · 6 distinct works
Who's Your Gladys?: How to ...
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3.79 avg rating — 56 ratings — published 2009 — 8 editions
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Taming Gladys!: The Busy Le...
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Who's Your Gladys?: How to ...
really liked it 4.00 avg rating — 3 ratings — published 2009
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Marilyn Suttle rated a book it was amazing
Book More Business by Lois Creamer
Book More Business: Make MORE Money Speaking
by Lois Creamer
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Lois Creamer's updated book is like having a trusted mentor at your side, guiding you through every step of building a profitable speaking career. Whether you’re just starting out or looking to level up, Lois provides the actionable strategies and in ...more
Oct 09, 2024 11:14AM  ·   · see review · 
Marilyn Suttle shared a quote
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“Onboarding is the 'internal customer service' version of making a good first impression.�
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Sep 18, 2023 09:46AM  ·   · more quotes by Marilyn Suttle
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Quotes by Marilyn Suttle  (?)
Quotes are added by the ŷ community and are not verified by ŷ.

“Truth builds trust.”
― Marilyn Suttle
tags: business, customer-service, honesty, inspirational, relationships
158 likes
Like

“Moods can be contagious. Don't catch or spread a bad mood.”
― Marilyn Suttle
tags: inspiration, success
48 likes
Like

“When you give appreciation IN ORDER TO get something� it's manipulation and people can sense it. Appreciate genuinely.”
― Marilyn Suttle
tags: appreciation, inspiration, success
32 likes
Like

Marilyn’s Quotes

“Truth builds trust.”
― Marilyn Suttle
tags: business, customer-service, honesty, inspirational, relationships
158 likes
Like

“Moods can be contagious. Don't catch or spread a bad mood.”
― Marilyn Suttle
tags: inspiration, success
48 likes
Like

“Notice the difference between being in control and needing control.”
― Marilyn Suttle
tags: inspiration, motivational, self-improvement, success
32 likes
Like

“When you give appreciation IN ORDER TO get something� it's manipulation and people can sense it. Appreciate genuinely.”
― Marilyn Suttle
tags: appreciation, inspiration, success
32 likes
Like

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
― Marilyn Suttle
tags: business, customer-service
27 likes
Like

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