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“Don’t anthropomorphize computers—they hate it.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“Because we humans are so fond of our judgment, and so overconfident in it, many of us, if not most, will be too quick to override the computers, even when their answer is better.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“Good decisions are critical to well-functioning societies:”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“Getting rid of human judgments altogether—even those from highly experienced and credentialed people—and relying solely on numbers plugged into formulas, often yields better results.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“He’s been responsible for multiple advances in neural networks, one of which essentially renamed the field. His 2006 paper “A Fast Learning Algorithm for Deep Belief Nets,â€� coauthored with Simon Osindero and Yee-Whye Teh, demonstrated that sufficiently powerful and properly configured neural networks could essentially learn on their own, with no human training or supervision.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“There’s an old joke that the factory of the future will have two employees: a human and a dog. The human’s job will be to feed the dog, and the dog’s job will be to keep the human from touching any of the machines. Is that actually what the company of tomorrow will look like?”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“The successful companies of the second machine age will be those that bring together minds and machines, products and platforms, and the core and crowd very differently than most do today.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“People will continue to be critically important in the improved health care delivery systems of the future, but not always in the same roles as today. Emotionally and socially astute care coordinators, rather than brilliant diagnosticians and other HiPPOs, might move to center stage. Earlier, we told the old joke about the two employees—person and dog—in the factory of the future. We suggest a slight tweak for health care: the medical office of the future might employ an artificial intelligence, a person, and a dog. The AI’s job will be to diagnose the patient, the person’s job will be to understand and communicate the diagnosis, and to coach the patient through treatment, and the dog’s job will be to bite the person if the person tries to second-guess the artificial intelligence.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“company’s existing high-speed Internet connections. Might these resources be valuable to people who wanted to build a database, application, website, or other digital resource but didn’t want to go through the trouble of maintaining all required hardware and software themselves? Amazon decided to find out and launched Amazon Web Services in 2006. It originally offered storage (Amazon S3) and computing (Amazon EC2) services on the platform.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“What should employees do once technologies like enterprise software and the World Wide Web free them from the “paperwork mineâ€�? Hammer and Champy offered a clear answer in Reengineering the Corporation: with the computers handling the routine, people should be empowered to exercise their judgment. “Most of the checking, reconciling, waiting, monitoring, tracking—the unproductive work . . .—is eliminated by reengineering. . . . People working in a reengineered process are, of necessity, empowered. As process team workers they are both permitted and required to think, interact, use judgment, and make decisions.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“radically simplify[ing] the environment in which machines work to enable autonomous operation, as in the familiar example of a factory assembly line.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“In 2006, Avinash Kaushik and Ronny Kohavi, two data analysis professionals who were then working at Intuit and Microsoft, respectively, came up with the acronym HiPPO to summarize the dominant decision-making style at most companies. It stands for “highest-paid person’s opinion.â€� We love this shorthand and use it a lot, because it vividly illustrates the standard partnership. Even when the decisions are not made by the highest-paid people, they’re often—too often—based on opinions, judgments, intuition, gut, and System 1. The evidence is clear that this approach frequently doesn’t work well, and that HiPPOs too often destroy value.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“Another huge advantage that humans have is good old common sense.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“Pricing strategies for two-sided networks can be aggressive and seemingly nonsensical if you don’t understand their peculiar economics. In particular, changes in the quantity demanded on one side of the network can affect demand on the other side of the network...Lowering the price on one side of the network increases demand on both sides of the network, creating an extra benefit for each price cut.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“The platform can also use the extensive tool kit of revenue management techniques to shape which suppliers each buyer sees, and how prominently. It’s not too cynical to expect that a platform might use this power to feature lesser-known suppliers over more famous ones, all else being equal.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“Owners of premium brands can charge more for their offerings, but the owners of two-sided networks want to pay to sellers as little as possible of the money they take in from buyers. The result is an obvious tension. Many platforms, especially when they’re new and trying to build volume and network effects, want to have on board at least one prestigious brand. But as platforms grow, they want to keep more of the consumer’s share of both mind and wallet.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“Our world is increasingly complex, often chaotic, and always fast-flowing. This makes forecasting something between tremendously difficult and actually impossible, with a strong shift toward the latter as timescales get longer.”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future

“Don’t anthropomorphize computers—they hate it.â€� ¶”
― Andrew McAfee, Machine, Platform, Crowd: Harnessing Our Digital Future