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“Telling people what to do is showmanship.
Showing people how to do it is leadership.”
― Janna Cachola

“A leaders job is to ELEVATE the team, not delegate the team. Elevate your team to take initiative because real leadership is when you can create a culture of self-leadership within your team”
― Janna Cachola

“In leadership, you gotta love people first. Love the position second.”
― Janna Cachola

“Our hearts have energies and our actions carry out that aura. What energy and aura do you want to send to others?”
― Janna Cachola

“So many leaders are bound by a contract to lead when it should be bound by your choice to lead”
― Janna Cachola

“Disownership is the reason leaders lose credibility.
Take ownership, or someone else will”
― Janna Cachola

“As a service excellence provider, I always think about how to turn a customer's pain point into brownie points. Never underestimate the power of any customer transaction”
― Janna Cachola

“I never consider my team just customer service representatives, rather service excellence providers. Anyone can serve customers, however my team is next level as provides excellence in service to customers.”
― Janna Cachola

“My team are not customer service representatives, rather, service excellence providers. Anyone can serve customers, however my team is above and beyond as we only provide excellence in service to customers.”
― Janna Cachola

“Having a strict chain of command blocks ideas and innovation. Not every idea should be a no. It should be on standby.”
― Janna Cachola

“Organisations always want input with creativity and innovation but often have hierarchical control in place.”
― Janna Cachola

“Your team are people, your customers are people. If you want to lead, you have to love people.”
― Janna Cachola

“Filling your team up while filling them in on what's going on”
― Janna Cachola, Lead by choice, not by checks

“Change the messaging, before you change the message. The information is not the problem, its the communication.”
― Janna Cachola

“You can do as much leadership development programmes, seminars or workshops, if you don't like people, if you don't love your team, you will not enjoy being leader. Leading is about people and their wellbeing the first foundation to the organisations wellbeing.”
― Janna Cachola

“Leading is about people and their wellbeing the first foundation to the organisations wellbeing.”
― Janna Cachola

“We live in a world where people seem to be under-valued. That's not gonna happen in my team.
I'm a leader who'll tell you why and what makes you valuable here. I will show you, you are valued here.”
― Janna Cachola

“If you value high performamce, you must highly value people.”
― Janna Cachola, Lead by choice, not by checks

“The focus shouldnt be about a person's potential. Everyone has potential. The issue is, if people dont see a future or prospect, they will not expand on their potential.”
― Janna Cachola

“Belonging is important for a person’s health, just as it is important to your business’s health.”
― Janna Cachola

“Leaders are over extending themselves. Bossing people around or over-delegating does not make a person a good leader. Be a leader who creates space for autonomy, a space for coaching and a space for accountability.”
― Janna Cachola