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“Pell is unable to project a convincing sense of compassion, reform and healing. ... Pell looms as a huge liability in the institutional crisis ow facing the Catholic Church in Australia. (The Australian journalist Paul Kelly, quoted on p.125)”
― Louise Milligan, Cardinal: The Rise and Fall of George Pell

“The exercise of power became a constant feature of those years. And those who disagreed with Pell on matters theological or spiritual felt thoroughly marginalised. As the 2000s wore on, it was not just a case of Pell necessarily exercising the power himself, but that he had remade the Australian Church in his image. Dissent was actively discouraged, discussion about subjects he had declared off limits was avoided. (p.115)”
― Louise Milligan, Cardinal: The Rise and Fall of George Pell

“When the issue came to light, I naively expected that the Church would care about the discontentment of many of the school parents,' [St. Patrick's Mentone school parent Andrea] Wilkins said. 'That they would listen and help us. It didn't take long to realise that they'd rather all of the "disruptive" parents and their children just left the schools rather than doing the right thing. How dare we challenge them? The whole experience made it loud and clear that their priority is with themselves and not the children we entrust to them.' (p.269)”
― Louise Milligan, Cardinal: The Rise and Fall of George Pell

“Ballarat survivor Andrew Collins, watching in the room in Rome, said the first word that came into his mind was 'empathy'. 'To me it showed that he [Cardinal George Pell, giving evidence before the Royal Commission into Institutional Responses to Child Sexual Abuse] struggled to show any,' Collins says. 'We didn't see it as a blunder, as he thinks carefully before he speaks and is very intelligent and articulate. This is just how his mind works. If it's not about him, involving him or of benefit to him, then it hardly registers.”
― Louise Milligan, Cardinal: The Rise and Fall of George Pell